XII International GUIDE Conference Online Learning in the 21st Century: Practice, Problems, and Prospects Orlando, Florida, February 15 -17, 2017 Proceedings An approach to engaging online faculty in support of student success Elena Mastors, Tammy Woody Culture of student and faculty engagement Robert Miner Gen y and z: leading and teaching the next generations Grace Miranda Gamified learning: quest for learner engagement Keya Mukherjee, Tammy Lowery Zacchilli Create engagement in the online classroom using a modified writer's memo Patricia Nereim Quality assurance: European data mining strategies Ruslan Penchev The invisible role of diversity in distance education Laura Pipoly Challenging the notion of physical mobility: ICT innovations between two European higher education Institutions Robert Pucher, Agnes Kriz, Laura Ricci Cultivating leaders in the distance learning classroom Marianne Raley Technical and vocational career in the Bahamas: impact and potential of online training Anthony Ramtulla Saint Leo University's Renaissance: mixing on-line, blended courses, gaming to teach American politics, international affairs Marco Rimanelli, Frank Orlando International business: continuing digital transformation and cross-cultural studies Herbert Strunz, Christian-Andreas Schumann Vocaroo: adding audio feedback in online courses. Does it add value? Andree Swanson, Maja Zelihic, Paula Zobish, Diane Hamilton, Renee Hill, Bill Davis, Brenda Forde Diversity & inclusion scholarship in online higher education Carlos Tasso De Aquino, Robert Robertson The impact of a digital faculty community: faculty engagement and knowledge sharing Elwin Tilson, Stephanie Holden Getting onramp with ucf online: providing online resources and sense of community Karen Tinsley-Kim, Bren Bedford, Beth Nettles Technology - change is the only constant Gaynel Watson Digital generation impact on the landscape of modern pedagogy Maja Zelihic, Bill Davis, Diane Hamilton, Michael Hilley Conclusion