Summary of Crucial Conversations

Crucial Conversations: Tools for Talking When Stakes are High is the best-selling, self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer. In it, the authors use behavioral principles to help explain why people tend to avoid crucial conversations in all aspects of their lives, personal and professional. They explain the benefit of dialogue, comparing it to a pool that needs to be as deep as possible, with everyone pouring their “water” into it. Then, they help provide a road map to get the conversation off on the right foot, starting from the imperative that self-awareness is required to even be aware that one is taking place. With simple, easy-to-remember steps, the authors explain how to establish mutual purpose and respect, and what to do if things get off track. Finally, they suggest how to move from discussion to action.

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