The more you enter the world of doing business the digital way, the more you realize that it needs capabilities which relate to one discipline: Organisational Resilience.

The ability to absorb unwished surprises which have a direct relationship to your business and to your business relationships.

As long as you are not aware that the business ecosystem you live in, the service value streams you use for customer interaction and your enterprise governance play here a significant role, each disruption, each change in environment and each modification in customer demand patterns can become an existential issue.

This Guide gives advice, examples and a storyboard to handle exactly this challenge