The more you enter the world of doing business the digital way, the more you realize that it needs capabilities which relate to one discipline: Organisational Resilience.<br/><br/>The ability to absorb unwished surprises which have a direct relationship to your business and to your business relationships. <br/><br/>As long as you are not aware that the management systems you live in, deliver trust and reasons to stay loyal as customer with the provider, you lose customers and energy in the battle for markets.<br/><br/>This guide gives orientation, insight and recommendation howto implement continuous improvement as stabilizing factor in an environment where the digital pace challenges all