An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.<br/><br/>By this book is a separate (free, via internet) available:<br/><br/>• All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.