ISO/IEC 20000 Una Introducción. E-book. Formato PDF - 9789087532949
Un ebook di Selm Leo edito da Van Haren Publishing, 2006
- € 59.44
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Languages available: English, German, Spanish, Dutch, Japanese
Informazioni bibliografiche
- Titolo: ISO/IEC 20000 Una Introducción. E-book. Formato PDF
- Autore: Selm Leo
- Editore: Van Haren Publishing
- Data di Pubblicazione: 02 Febbraio '06
- Formato: PDF
- Protezione: Filigrana digitale
- ISBN-13: 9789087532949
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