This ebook will help you write successful business letters. It is entirely written in English. You will learn how to communicate in an effective and professional way. In particular, you will be able to: ask for information, answer formally, ask for or grant discounts, ask for or allow credit extentions, complain, express hope for future business relationships, order, give good or bad news.<br />You can download the audio files FOR FREE from patriziagiampieri.com (&quot;download&quot; section). The audiobook is composed of 113 audio files (60 mins long approximately) and each audio file corresponds to a page of this ebook.<br />- -<br />Patrizia Giampieri (patriziagiampieri.com) is a lecturer of English. She has a Master&#39;s degree in Economics and a Master&#39;s degree in Applied Linguistics.