<b>Do you lose customers about as fast as you gain them?</b><br />&nbsp;<br />It doesn&rsquo;t have to be that way.<br />&nbsp;<br />Customer service isn&rsquo;t a once-and-done effort. It takes ongoing work to truly meet your customers&rsquo; expectations. In <i>Sticky Customer Service, </i>unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.<br />&nbsp;<br />With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.<br />&nbsp;<br />You&rsquo;ll discover:<ul> <li>The three key areas where customer service occurs and why they must work together.</li> <li>How to avoid common errors that too many businesses make.</li> <li>Why delighting customers is not the best approach and sets up future failure.</li></ul>Based on a lifetime of real-world examples, <i>Sticky Customer Service </i>reveals customer service gone wrong and customer service done well.<br />&nbsp;<br />Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. <i>Sticky Customer Service</i> will keep you moving forward and on track.<br />&nbsp;<br />Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers&rsquo; expectations every chance you get.<br /><b>&nbsp;<br />Get <i>Sticky Customer Service </i>and turn customer retention into a strength.</b>