Peter Brooks eBooks
eBooks di Peter Brooks
Metrics for Service Management:. E-book. Formato PDF
Peter Brooks
edizioni Van Haren Publishing collana , 2012
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of...
E-Book: Metrics for IT Service Management. E-book. Formato PDF
Peter Brooks
edizioni Van Haren Publishing collana , 2006
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART...