Service quality from the guest's viewManual for more service quality in hotels and restaurants. E-book. Formato EPUB - 9783738666977
Un ebook di Höchsmann Frank edito da Books on Demand, 2014
- € 4.99
- Ebook con protezione DRM ! Consulta le FAQ Ebook DRM
- Il download richiede la preventiva configurazione di Adobe Digital Editions
Dear Readers,
We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
Informazioni bibliografiche
- Titolo: Service quality from the guest's viewManual for more service quality in hotels and restaurants. E-book. Formato EPUB
- Autore: Höchsmann Frank
- Editore: Books on Demand
- Data di Pubblicazione: 16 Dicembre '14
- Formato: EPUB
- Protezione: Adobe DRM
(richiede Adobe Digital Editions) - ISBN-13: 9783738666977
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