IT Outsourcing – An introduction. E-book. Formato PDF - 9789087536183

The globalization and development of the network society meant that

extensive IT outsourcing activity was inevitable. At fi rst, the main

reason was cost reduction, but today’s organizations have to do offshoreoutsourcing

for other reasons as well. However outsourcing is no simple

task and practical guidance based on extensive experience can be hard

to find.

A number of companies have invested heavily in continually refining their

outsourcing skills to achieve best practice. This book takes their valuable

experience and expertise and now makes it available to a much larger

audience.

What’s more, this Best Practice is so important that it has been developed

into courseware and training dedicated to those who need to make

outsourcing work. The PON (Platform Outsourcing Netherlands) provides

courses on the Basics of Sourcing for their members, and this book

represents the most important aspects of these. The course trainers are all

experts from organizations connected to PON and their detailed course

notes and skills have all contributed to this unique title.

This ground-breaking text is also suitable as a manual for college students

in their third year,specially students in Informatics, Management Science,

Law and Human Resource Management. A passing knowledge of ITIL

and/or ISO/IEC 20000 is helpful to readers.