Paul Wilkinson eBooks
eBooks di Paul Wilkinson
ABC of ICT. E-book. Formato PDF
Paul Wilkinson
edizioni Van Haren Publishing collana , 2008
‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude,...
ABC of ICT: The Exercise Workbook. E-book. Formato PDF
Paul Wilkinson
edizioni Van Haren Publishing collana , 2008
ABC stands for the Attitude, Behavior and Culture within IT organizations.ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! With the growing importance of IT to business operations we can no longer afford...
IT Service Management from Hell based on Not ITIL. E-book. Formato PDF
Paul Wilkinson
edizioni Van Haren Publishing collana , 2007
A humorous approach to a universally adopted standard.
IT Service Management from Hell. E-book. Formato PDF
Paul Wilkinson
edizioni Van Haren Publishing collana , 2004
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can...