Sven Boer eBooks
eBooks di Sven Boer
Six Sigma for IT Management - A Pocket Guide. E-book. Formato PDF
Sven Boer
edizioni Van Haren Publishing collana , 2011
Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist...
Six Sigma for IT Management. E-book. Formato PDF
Sven Boer
edizioni Van Haren Publishing collana , 2006
This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations.Six Sigma provides a quantitative methodology of continuous...